1. Introduction
National Auto Protect Inc. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us via SMS, email, or phone.
By using our services or providing your information, you consent to the practices described in this Privacy Policy.
2. Data Collected
Personal Information
We collect the following personal information when you request a quote, sign up for our services, or contact us:
- Contact Information: Full name, email address, phone number, mailing address, and ZIP code
- Vehicle Information: Vehicle year, make, model, VIN, and current insurance details
- Insurance Information: Coverage preferences, policy history, and claims history
- Payment Information: Credit/debit card details, billing address (processed securely through third-party payment processors)
- Communication Records: Records of your communications with us via phone, email, SMS, or chat
Automatically Collected Information
When you visit our website, we automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, links clicked, referring website
- Location Data: General geographic location based on IP address
- Cookies and Tracking Technologies: We use cookies to enhance user experience and analyze site traffic
3. How We Use Your Information
We use your information for the following purposes:
- Providing Services: To process quote requests, provide insurance information, and deliver customer support
- Communication: To send you insurance quotes, policy updates, renewal reminders, and service-related notifications via SMS, email, or phone
- Marketing: To send promotional offers, newsletters, and information about new products (with your consent)
- Improvement: To analyze usage patterns and improve our website, services, and customer experience
- Compliance: To comply with legal obligations, prevent fraud, and enforce our terms and conditions
- Business Operations: To manage our business operations, perform analytics, and maintain records
4. SMS/Text Messaging Program
Consent to Receive SMS Messages
By providing your mobile phone number and checking the consent box on our forms, you expressly consent to receive SMS/text messages from National Auto Protect Inc. related to:
- Insurance quotes and policy information
- Appointment reminders and service updates
- Customer service communications
- Promotional offers and marketing messages (if opted in)
Message Frequency and Charges
- Message frequency may vary based on your interaction with our services
- Standard message and data rates may apply from your mobile carrier
- We are not responsible for carrier charges
How to Opt-Out
You can opt out of receiving SMS messages at any time by:
- Texting STOP to any message you receive from us
- Contacting us at 800 217 0097 or info@nationalautoprotect.com
- Replying STOP will end all SMS communications from National Auto Protect Inc.
Help and Support
- For assistance with SMS messages, reply HELP to any message or contact us at [your support phone]
- For technical support, email us at [your support email]
Supported Carriers
Our SMS program is supported by major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and others.
5. Information Sharing
Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
6. Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encryption: We use SSL/TLS encryption to secure data transmission
- Secure Storage: Personal information is stored on secure servers with restricted access
- Access Controls: Only authorized personnel have access to your data
- Regular Security Audits: We conduct regular security assessments to identify vulnerabilities
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations (typically 7 years for insurance records)
- Resolve disputes and enforce our agreements
- Fulfill the purposes described in this Privacy Policy
After the retention period expires, we will securely delete or anonymize your information.
8. Your Privacy Rights
Depending on your location, you may have the following rights:
Access and Portability
You have the right to request a copy of the personal information we hold about you.
Correction
You can request that we correct inaccurate or incomplete personal information.
Deletion
You can request that we delete your personal information, subject to certain legal exceptions.
Opt-Out
You can opt out of:
- Marketing emails by clicking “unsubscribe” in any email
- SMS messages by texting STOP
- Cookies by adjusting your browser settings
Do Not Sell
We do not sell your personal information to third parties.
California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act. For more information or to exercise your rights, contact us at sales@nationalautoprotect.com.
To Exercise Your Rights
To exercise any of these rights, please contact us at:
- Email: sales@nationalautoprotect.com
- Phone: 800 217 0097
- Mail: National Auto Protect Inc., 136 Madison Avenue, 5th and 6th Floors, New York, NY 10016
9. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Provide personalized content and advertisements
- Improve our services
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
Types of Cookies We Use:
- Essential Cookies: Necessary for website operation
- Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
- Marketing Cookies: Used to deliver relevant advertisements
- Preference Cookies: Remember your settings and choices
10. Third-Party Links and Services
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
11. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes by:
- Posting the updated policy on our website with a new “Last Updated” date
- Sending an email notification (if you have provided your email)
- Displaying a notice on our website
Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy.
13. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
National Auto Protect Inc.
- Email: info@nationalautoprotect.com
- Phone: 800 217 0097
- Mail: National Auto Protect Inc., 136 Madison Avenue, 5th and 6th Floors, New York, NY 10016
For SMS-related inquiries, text HELP to 800 217 0097 or contact our customer support team.
14. Consent Acknowledgment
By using our services, submitting forms on our website, or providing your phone number for SMS communications, you acknowledge that you have read, understood, and agree to this Privacy Policy and our Terms & Conditions.